Last updated: 1 December 2025
Recharge Stays (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information about visitors to our website rechargestays.co.uk (the “Site”), including information collected through our booking and enquiry forms.
By using the Site, you agree to the terms of this Privacy Policy.
1) Who we are
Recharge Stays operates short-term accommodation listings and related services.
Contact details:
- Email: team@rechargestays.co.uk
- Phone: +44 1413 197 542
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).
2) Information we collect
We collect and process personal data that you provide to us directly or that is automatically collected when you visit our Site.
a) Information you provide
You may provide personal information when you:
- Make an enquiry or booking through our Site or by email/phone
- Subscribe to updates or request information
- Communicate with us for support or general correspondence
This information may include:
- Full name
- Email address
- Phone number
- Booking details (dates, number of guests, preferences, etc.)
- Any other information you choose to share
b) Information automatically collected
When you browse the Site, we may automatically collect certain information using cookies, analytics tools, and similar technologies, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent on pages, and referring websites
- General geographic location (non-identifiable)
This helps us understand how visitors use our Site and improve its performance.
3) How we use your information
We process personal data only where it is lawful and necessary. Typical purposes include:
- Managing enquiries and bookings
- Providing customer support
- Sending essential pre-stay and post-stay communication
- Analysing Site usage to improve functionality and user experience
- Complying with legal or regulatory obligations
- Preventing and detecting fraud or misuse
We do not sell personal data to third parties.
4) Cookies & tracking technologies
Our Site uses cookies and similar technologies to function properly and to help us understand visitor behaviour.
Types of cookies we use:
- Essential cookies: Required for the Site to operate (e.g., session management, security).
- Analytics cookies: Used via Google Analytics and Google Tag Manager to understand how visitors interact with our Site (pages visited, time on site, etc.).
- WordPress system cookies: Used for managing login sessions, comments, and basic performance functions (these are native to WordPress).
You can control cookies through your browser settings. Disabling certain cookies may affect how the Site functions.
For more information on how Google collects and processes data, visit Google’s Privacy & Terms page.
5) Legal basis for processing
We rely on one or more of the following lawful bases:
- Contract: To process bookings or enquiries.
- Legitimate interests: To improve services, prevent fraud, and ensure security.
- Consent: For optional analytics cookies where required by law.
- Legal obligation: To comply with applicable laws or regulations.
6) Data retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, tax, or accounting requirements.
- Enquiry and booking records are typically retained for up to 6 years after your stay.
- Analytics data may be retained for up to 26 months (Google Analytics standard).
7) Data sharing
We may share data only with trusted third parties when necessary to provide our services, including:
- Website hosting and WordPress infrastructure providers
- Google (Tag Manager and Analytics)
- Booking or payment platforms you use to book a stay
- Professional service providers (e.g., accountants, IT support)
All partners are required to handle your information securely and in compliance with data protection laws.
We do not transfer your data outside the UK or EEA unless adequate protections are in place.
8) Data security
We use appropriate technical and organisational measures to safeguard your data against loss, misuse, unauthorised access, alteration, or disclosure.
While no online service is completely secure, we continuously monitor and update our security measures.
9) Your rights
Under UK GDPR, you have the following rights:
- Access – to request a copy of your data.
- Rectification – to correct inaccurate or incomplete data.
- Erasure – to request deletion of your data where lawful.
- Restriction – to limit processing in certain cases.
- Data portability – to receive data in a portable format.
- Objection – to object to certain processing (e.g., analytics or marketing).
To exercise your rights, email team@rechargestays.co.uk. We may need to verify your identity before responding.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
10) Links to other websites
Our Site may contain links to third-party websites (e.g., booking platforms, local attractions).
We are not responsible for their content or privacy practices. Please review their privacy policies before providing any personal information.
11) Changes to this Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations.
The “Last updated” date above indicates the latest version. Any significant updates will be highlighted on this page.
Contact us about privacy:
Email: team@rechargestays.co.uk
Phone: +44 1413 197 542